Refund Policy – Nischals Smart Learning Solutions Private Limited

At Nischals Smart Learning Solutions Private Limited, we are committed to delivering high-quality educational products and services that empower learning through innovation. Customer satisfaction is our top priority, and we strive to ensure a seamless experience. However, if you are not fully satisfied with your purchase, we offer the following Refund Policy:

1. Eligibility for Refunds

Refunds may be applicable under the following circumstances:

• Defective or damaged products received upon delivery.
• Duplicate payments made due to technical errors.
• Cancellation of order prior to dispatch or activation of services.

2. Non-Refundable Situations

Please note that we do not offer refunds in the following cases:

• Once digital content (such as eBooks, software, or licenses) has been accessed or downloaded.
• If services or training sessions have already been availed or scheduled.
• Products returned without original packaging or in used/damaged condition.
• Change of mind after product purchase or service booking.

3. Refund Request Process

To initiate a refund request, kindly follow these steps:

• Contact our support team via email at contact@nsls.in or call us at +91 77027 70711 / 12 within 7 days of receiving the product/service.
• Provide the order number, reason for the refund request, and any relevant supporting documents or images (for physical damage/defect).

4. Refund Approval & Timeline

Upon receipt of your request, our support team will verify and process eligible claims within 7–10 business days.

Refunds will be issued to the original method of payment. In case of UPI or bank transfers, users must share valid banking details for processing.

5. Shipping Charges

Shipping costs (if any) are non-refundable. If a product is approved for return, the customer may bear the return shipping fee unless the return is due to a shipping error or defective product.

6. Contact Us

For any refund-related queries, please feel free to reach out:

We appreciate your trust in nischals Smart Learning Solutions Private Limited, and we're here to support your learning journey every step of the way.